Shipping & Returns

Thank you for shopping at Whistler’s Storm.

Shipping Details

We ship to the United Kingdom, Guernsey, Jersey, and the Isle of Man.

Our standard shipping uses Royal Mail Tracked 48, which aims to deliver within 2–3 working days after dispatch.

For larger, heavier or multiple-parcel orders, we may use an alternative courier to ensure your order can be delivered safely and efficiently. The courier used will be selected at our discretion and will not normally affect the delivery charge shown at checkout.

Once your order has been dispatched, we’ll send you tracking information by email where available.

Deliveries to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, Jersey, Guernsey and other remote locations may take longer than the standard delivery estimate.

We aim to dispatch orders the same day if ordered before 12pm Monday-Friday with delivery expected with 2-3 working days. Orders placed after 12pm will be shipped the following working day.

Occasionally, deliveries may take longer if there are courier delays. You’ll receive full tracking details by email once your order has been processed.

Refunds and Returns

To be eligible for a return, your item must be unopened and in the same condition that you received it in. You have 14 days after receiving your item to request a return.

Damaged / Defective / Incorrect goods

For any damaged, defective or mis-picked goods, please notify us at contact@whistlersstorm.co.uk within 1 day of observing the problem, including a photo of the products affected. The replacement goods will be re-sent to you at our own expense.

Method of Refund

The refund will be made to the same payment method as was made to place the order.

How to Request a Return or Refund

To request a return or refund, please contact us at contact@whistlersstorm.co.uk explaining your request and reasons, and we will endeavour to get back to you within 24 hours with a response.

Delivery Charge on Returned Goods

All refunds and returns will be at the customers expense and this will not be reimbursed. The exception is where the item is damaged, defective or mis-picked and we request you to send us the item back. In this instance, we will reimburse you for the shipping costs.

Products Returned Outside of the Cancellation Period

Products returned outside of the cancellation period will not be eligible for a refund, unless agreed prior with customer services. Please email contact@whistlersstorm.co.uk if you have a return request that falls outside of the cancellation period.

General Terms and Conditions

Please find a link to our general website Terms and Conditions.